Terms & Conditions

TERMS AND CONDITIONS, SERVICE POLICY & REFUND POLICY
Commercial Brand: We Are Ibiza Concierge
Last Updated: September 2026

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1. LEGAL INFORMATION AND OPERATOR DETAILS

In compliance with applicable e-commerce legislation, consumer transparency standards, and payment processing compliance regulations, please be advised that the commercial operations, bookings, and payments handled under the brand name "We Are Ibiza Concierge" are legally operated on an individual basis (sole trader / transitional company incorporation phase) by:

- Legal Representative & Operator: Gabriel Josue Alvarado Gomez
- National Identification Number (DNI / NIF): 11456579A
- Registered Notification Address: Calle Castelar, 07800, Ibiza, Balearic Islands, Spain
- Official Brand Name: We Are Ibiza Concierge (currently in corporate formalization process)
- Contact & Support Email: info@weareibizaconcierge.com
- Customer Support: Via official website inquiry channels and registered email.

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2. NATURE OF SERVICE & INDEPENDENT BROKERAGE

We Are Ibiza Concierge operates strictly as an independent concierge agent, booking broker, and intermediary connecting clients with fully licensed and certified third-party service providers (including boat charter operators, maritime vessel owners, licensed captains, private transport, and premium hospitality providers). We Are Ibiza Concierge is neither a direct maritime carrier, shipowner, nor the physical operator of the chartered vessels.

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3. PRICING, BOOKINGS & PAYMENT CLEARANCE

All charges, deposits, and transactions processed through this website or associated payment links represent booking management fees, concierge facilitation fees, and payment collections on behalf of the contracted third-party provider. Once payment confirmation is completed via our checkout, the booking is deemed final and binding, and funds are immediately allocated toward securing the reservation and covering the operational charter costs with the third-party supplier.

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4. CANCELLATION AND REFUND POLICY (PAYMENT GATEWAY COMPLIANCE)

- Weather & Force Majeure Nautical Cancellations: If the licensed boat operator or the local Port Authority (Capitanía Marítima) determines that maritime conditions are unsafe for navigation, the booking will be rescheduled to an alternative available date. If rescheduling is not possible, refund eligibility shall be processed strictly in accordance with the third-party operator's weather cancellation policy.

- Client Cancellations & No-Show: Voluntarily requested cancellations made by the client within 72 hours prior to the scheduled departure time, or failure to arrive at the agreed departure dock on time (no-show), are strictly non-refundable due to the vessel's reserved charter schedule and incurred operational expenses paid in advance to the shipowner.
- Dispute & Inquiries: Any billing or reservation inquiries must be submitted in writing to: info@weareibizaconcierge.com.

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5. LIMITATION OF LIABILITY

All navigation, boarding, and activities on board are governed strictly by the third-party vessel owner's rules, maritime regulations, and the certified captain's safety orders. We Are Ibiza Concierge expressly disclaims any civil, contractual, or tort liability for personal injury, property loss, delays, technical mechanical failures, marine accidents, or third-party negligence. Clients acknowledge and agree that We Are Ibiza Concierge is solely responsible for booking mediation services.

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6. APPLICABLE LAW AND JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of Spain. The parties agree to submit any dispute, controversy, or claim to the exclusive jurisdiction of the Courts of Ibiza (Balearic Islands, Spain), expressly waiving any other jurisdiction.